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Course Description

This comprehensive five-day course equips Administration and HR&A professionals with practical methodologies for business benchmarking, process mapping, and operational excellence. Participants learn how to critically evaluate administrative workflows, eliminate operational waste, and implement data-driven process improvements. Through targeted exercises, attendees gain the ability to streamline internal operations and establish sustainable performance metrics tailored to administrative and HR functions. The program directly benefits organizations seeking to enhance efficiency, reduce administrative overhead, and foster a culture of continuous improvement.

Course Objectives

  • Identify core administrative and HR processes suitable for benchmarking and operational improvement
  • Apply process mapping techniques to document current-state workflows and pinpoint bottlenecks
  • Analyze performance data and operational metrics to establish reliable baseline standards
  • Develop streamlined standard operating procedures to eliminate waste and reduce cycle times
  • Create a practical continuous improvement framework for ongoing administrative excellence
  • Implement change management strategies to ensure successful adoption of new operational processes

Who Should Attend?

Administration Officers, Human Resources, and Administration (HR&A) professionals responsible for internal operations, workflow efficiency, and process optimization.

Course Agenda

Day 1 — Foundations of Operational Excellence and Benchmarking

  • Introduction to operational excellence principles in administrative and HR environments
  • Defining business benchmarking and its strategic value for support functions
  • Identifying key performance indicators (KPIs) for administrative operations
  • Mapping the current state of departmental workflows and service delivery
  • Recognizing common operational bottlenecks and administrative waste
Day 2 — Process Mapping, Analysis, and Waste Reduction
  • Advanced value stream mapping techniques for administrative processes
  • Applying Lean methodologies to eliminate non-value-added activities in HR and admin
  • Root cause analysis tools including the 5 Whys and Fishbone diagrams
  • Measuring cycle times, throughput, and error rates in service delivery
  • Formulating data collection plans to support objective process evaluation
  • Perform a root cause analysis on a recurring administrative delay using structured problem-solving tools.
Day 3 — Internal and External Benchmarking Practices
  • Designing a practical benchmarking framework for administrative functions
  • Identifying relevant internal and external operational benchmarks
  • Gathering, validating, and normalizing performance data across departments
  • Conducting gap analysis comparing current performance against benchmark standards
  • Translating benchmark gaps into actionable improvement targets
Day 4 — Process Redesign and Standard Work Implementation
  • Designing optimized future-state administrative and HR processes
  • Developing clear Standard Operating Procedures (SOPs) and work instructions
  • Integrating automation and digital tools to streamline routine tasks
  • Establishing control mechanisms to sustain process improvements over time
  • Managing the transition from legacy workflows to redesigned processes
Day 5 — Change Management, Monitoring, and Action Planning
  • Addressing resistance to process changes within administrative teams
  • Communicating operational improvements effectively to stakeholders
  • Establishing dashboard tracking for ongoing process performance monitoring
  • Course wrap-up, comprehensive Q&A, and addressing specific workplace challenges
  • Develop and present a complete operational improvement and monitoring plan for an active department process

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.