This comprehensive course provides professionals with the fundamental skills required to excel as a Cisco Customer Success Manager. It addresses the critical challenges of driving product adoption, managing renewals, and ensuring consistent customer value realization in subscription-based environments. Participants will learn to navigate the customer lifecycle, leverage telemetry data, and foster long-term partnerships through proactive engagement strategies. Using a mix of expert-led instruction and interactive peer exercises, the course focuses on practical application to ensure students can immediately impact customer retention. By the end of this program, learners will be empowered to transform client relationships into measurable business growth.

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

• ​40% Theoretical lectures, Concepts and approach
• 20% Motivation to develop individual skill and Techniques
• 20% Case Studies and Practical Exercises
• 20% Topic General Discussions and interaction