Day 1: Organizational Leadership, Strategic Planning & Quality Foundations
- ASQ CMQ/OE Overview & Exam Preparation Strategies
- Understanding the CMQ/OE Body of Knowledge (BoK) structure and exam format.
- Study techniques, time management, and test-taking strategies.
- Organizational Leadership (CMQ/OE Domain I - 16%)
- Leadership philosophies, theories, and styles.
- Roles and responsibilities of leaders and managers in quality.
- Change management and its application in quality initiatives.
- Empowerment, motivation, and ethical conduct.
- Strategic Plan Development and Deployment (CMQ/OE Domain II - 22%)
- Strategic planning models and business environment analysis (SWOT, PESTEL).
- Risk analysis in strategic planning.
- Strategic plan deployment: tactical plans, resource allocation.
- Organizational performance measurement and quality in strategic deployment.
- Quality Philosophies and Methodologies (CMQ/OE Domain IV - 11%)
- Core quality philosophies (Deming, Juran, Crosby, Ishikawa, Feigenbaum, Taguchi).
- Quality Management System (QMS) principles (e.g., ISO 9001 overview).
- Performance excellence models (e.g., Baldrige criteria)
- Workshop: Aligning quality initiatives with organizational strategic goals.
Day 2: Management Elements & Methods, and Project Management in Quality
- Management Elements and Methods (CMQ/OE Domain III - 23%)
- Principles of management and organizational behavior.
- Human Resources (HR) management: talent acquisition, training, performance management (quality aspects).
- Financial Management: Understanding cost of quality (COQ), budgets, financial statements.
- Risk Management: Enterprise risk management and quality-specific risks.
- Knowledge Management: Capturing and sharing organizational knowledge.
- Communication Skills and Abilities: Effective communication in a quality context
- Project Management (Sub-domain of Management Elements and Methods)
- Project Management Basics: Project lifecycle, project charter, stakeholder identification.
- Project Planning & Estimation: WBS, activity definition, scheduling (Gantt, PERT, CPM).
- Measure and Monitor Project Activity: Baselines, progress tracking, earned value management (EVM) for quality projects.
- Project Documentation: Procedures, summaries, quality plans within projects.
- Practical Exercise: Applying project management tools for a quality improvement project.
Day 3: Quality and Process Management Tools & Customer Focus
- Quality and Process Management Tools (CMQ/OE Domain V - 18%)
- Problem-Solving Tools: The 7 Basic Quality Tools (Pareto, Ishikawa, Control Charts, etc.).
- Basic Management & Planning Tools: Affinity Diagrams, Interrelationship Digraphs, Matrix Diagrams.
- Process Improvement Tools: Root cause analysis, FMEA, PDCA, DMAIC.
- Innovation and Creativity Tools: Brainstorming, mind mapping, DFSS.
- Cost of Quality (COQ): Prevention, appraisal, internal, and external failure costs
- Process Management: Process goals, analysis, lean tools (5S, JIT, Kanban), Theory of Constraints (TOC).
- Measurement, Assessment, and Metrics: Statistical analysis, sampling, process capability, MSA.
- Customer-Focused Organizations (CMQ/OE Domain VI - 10%)
- Customer Identification and Segmentation (internal/external).
- Customer Relationship Management (CRM).
- Voice of the Customer (VOC) and customer needs identification.
- Customer satisfaction and loyalty measurement.
- Laboratory Session: Applying quality tools to analyze a process problem and identify customer needs.
Day 4: Supply Chain, Supplier Management & Contracts in Quality
- Supply Chain Management (CMQ/OE Domain VII - 10%)
- Supplier Selection and Approval: Criteria for selecting, approving, and classifying suppliers based on quality.
- Supplier Risk Management: Assessing and managing risks in the supply chain from a quality perspective.
- Supplier Communications: Implementing effective communication methods with suppliers.
- Supplier Performance: Assessing and monitoring supplier performance (quality, delivery, cost).
- Supplier Improvement: Supplier audits, corrective action plans, feedback mechanisms.
- Supplier Certification, Partnerships, and Alliances: Building long-term quality partnerships.
- Supplier Logistics and Material Acceptance: Impact on final product/service quality
- Contracts Management & Quality Integration:
- Quality clauses in contracts and agreements.
- Ensuring supplier adherence to quality requirements through contractual terms.
- Managing non-conformance and disputes with suppliers through contract provisions.
- Auditing supplier processes for contractual quality compliance
- Hands-on Practice: Evaluating supplier performance and discussing contractual quality clauses.
Day 5: Training & Development, Exam Review, and Application Synthesis
- Training and Development (CMQ/OE Domain VIII - 8%)
- Training Needs Analysis and Plans.
- Designing and Delivering Effective Training Materials (adult learning principles).
- Evaluating Training Effectiveness and ROI
- Review of all CMQ/OE Domains
- Comprehensive recap of key concepts, formulas, and methodologies.
- Focused discussion on challenging topics
- ASQ CMQ/OE Exam Strategies & Practice
- Techniques for tackling multiple-choice questions.
- Approaches for constructed-response (essay) questions.
- Full-length mock exam simulation and detailed review.
- Strategies for exam day success.
- Final Assessment: Simulated CMQ/OE exam or a comprehensive case study integrating quality management with project, contract, and procurement scenarios.
