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Course Description

Contract administration involves managing your contracts to make sure you comply with and fulfill the contract conditions. Good contract administration ensures customer satisfaction and minimizes disputes.

Course Objectives

  • Develop robust contract plans, including ITTs, scope of work and award strategies
  • Develop robust contract execution plans
  • Negotiate effectively with key stakeholders, making use of the key skills of persuading and influencing and to work with stakeholders to improve outcomes, including the effective management of budgets
  • Set up and maintain contract management files and logs to facilitate the settlement of payment and claims.
  • Understand the organisational and cultural dimensions of contract management
  • Allocate appropriate resources to manage contracts effectively, efficiently and safely
  • Understand the legal aspects of contract management
  • Take a proactive and agile approach to managing oranisational contracts
  • Develop and monitor appropriate and robust Key Performance Indicators and Service Level Agreements to manage the contractor and facilitate improved performance
  • Create and develop appropriate relationships with contractors to add value and secure innovation and flexibility
  • Manage claims, variations and disputes in a professional and amical manner
  • Understand the organisational tender board process and how to develop and present robust propositions to reduce the risk of rejection and delay
  • Make appropriate use of best practice contract management tools, techniques and templates
  • Make effective use of lessons learned to promote improvements from less than optimal outcomes, using appropriate templates
  • Prepare contract closeout checklists

Who Should Attend?

This course is intended for the commercial employees (contracts engineers & procurement officers) with a precise look to understand the strategic role of negotiation skills in order for them to maintain high standards in contract & procurement negotiations and administration and learn how to handle disputes and claims.

Course Agenda

Day 1

  • The Importance of Contract Administration
  • Contract awareness – what makes a contract?
  • What’s relevant and what’s not in terms of your role as an administrator
  • The importance of contract administration
  • How getting it right can add value and getting it wrong
  • An overview of different types of contracts
  • The Contract
  • Legal aspects of contract management
  • Quoting, bidding, tenders and proposals – what are the differences?
  • Pre-contractual negotiations
  • Contract formation
  • Documentation
  • Contractual interpretation guidelines
  • Organizational and cultural dimensions of contract management

Day 2

  • Contract & Execution Planning
  • Developing the overall management plan for the contract
  • Aligning contract planning with established organizational systems
  • Evaluating risks and determining which risks to transfer via the contract
  • Developing strategies for mitigating and managing residual risk
  • Making the contract operational
  • Executing the contract plan
  • The Claims Process
  • Overview of the claims process
  • Key points in formulating claims
  • Key considerations in valuing claims, variations and disputes

Day 3

  • Claims in Detail
  • Manage and Payment claims
  • Receipts and payment
  • The legal principles and the practical procedures Variations
  • Legal principles and practical procedures
  • Delays, extensions of time, delay costs, liquidated damages and back charges
  • Legal principles and practical aspects of their management
  • Defects-the contractual remedies and the practical procedures for ensuring they are realized
  • Risk of Rejection and delay
  • The Contract Administrator’s Relationships and Responsibilities
  • The administrator’s role and limits of authority
  • Examining other roles in the contract management network and their associated limits of authority/decision making power (Superintendent, project manager, contracts manager, project director, development manager, functional manager etc)
  • The interpersonal communication to make contracts happen
  • Ethics in contract management – are contractual obligations and ethics the same thing?

Day 4

  • Contract administration and project management
  • The interface between contract administration and project management the four ‘levels’ of communication to be considered
  • Hierarchical, contractual, conversational and instructional
  • The importance of effective systems for the administration of contracts
  • Establishing timelines, lookups and prompts
  • Contract compliance:
  • monitorin
  • reporting and adherence to standards
  • Document control and milestone planning
  • Set up and maintain contract management files, logs
  • Developing communication systems within the contract delivery hierarchy
  • Strategic Decisions
  • Contract termination procedures
  • Variations & extension

Day 5

  • Effective communication to make things happen
  • Systematicall
  • Pre contract conferences their value and how to run them effectively
  • Cooperative negotiation as a means of working together
  • Delegating effectively
  • Meetings and minute management
  • Dispute avoidance and resolution-contractual principles and practical procedures
  • Agile approach to managing contracts
  • Allocate appropriate resources
  • Best Practice in Contract Management
  • Tools
  • Techniques
  • Templates
  • Key Performance Indicators
  • Service Level Agreement
  • Secure Innovation and Flexibility
  • Bond and Insurance
  • Performance and bank guarantees
  • Insurances Certificates
  • In Country Value Management
  • Post Test & End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by the participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage. Percentages of the total course hour classification are:

  • 40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with a comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.