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Course Description

This comprehensive five-day program equips office managers, administrative staff, and executive secretaries with practical artificial intelligence skills tailored for senior support services coordination. Participants learn to integrate AI tools into daily operations, automate routine administrative workflows, and enhance executive communication and scheduling. Through hands-on exercises, attendees gain direct experience in prompt engineering, data management, and report generation using modern AI platforms. The course concludes with an actionable implementation plan to safely and efficiently deploy AI within administrative teams.

Course Objectives

  • Identify administrative workflows and tasks suitable for AI automation and optimization
  • Apply effective prompt engineering techniques to generate professional correspondence and reports
  • Design automated scheduling and calendar management systems using AI assistants
  • Analyze and summarize complex documents, spreadsheets, and meeting transcripts efficiently
  • Develop standardized AI usage policies and data privacy guidelines for office operations
  • Implement a personalized action plan for integrating AI tools into daily support coordination

Who Should Attend?

Office managers, administrative staff, executive secretaries, and senior support services coordinators looking to modernize daily operations through practical AI applications.

Course Agenda

Day 1 – Foundations of AI in Administration

  • Overview of generative AI tools and administrative use cases
  •  Understanding data privacy, security, and ethical considerations in the office
  • Core principles of prompt engineering for business productivity
  • Establishing baseline workflows for AI integration
  • Hands-on: Audit current daily administrative tasks and draft a preliminary prompt library for routine writing and research.

Day 2 – Streamlining Communication and Correspondence

  • Drafting professional emails, memos, and executive updates with AI
  • Summarizing lengthy threads and extracting key action items
  • Translating documents and localizing messaging for diverse stakeholders
  • Managing tone, style guidelines, and brand voice in AI outputs
  • Editing and refining AI-generated drafts for accuracy and compliance

Day 3 – Advanced Scheduling and Meeting Management

  • Automating calendar management and priority scheduling workflows
  • Generating comprehensive meeting agendas from rough notes
  • Processing meeting transcripts to extract accurate minutes and deliverables
  • Tracking action items and setting up follow-up tracking systems
  • Coordinating multi-timezone executive travel and itinerary planning

Day 4 – Data Organization and Document Processing

  • Analyzing spreadsheets and summarizing quantitative reports using AI
  • Formatting raw data into professional tables and charts
  • Creating standard operating procedures (SOPs) from unstructured notes
  • Rapidly searching, categorizing, and retrieving digital document archives
  • Validating AI-generated data for accuracy and error detection

Day 5 – Implementation, Governance, and Next Steps

  • Developing team guidelines for safe and effective AI adoption
  • Troubleshooting common AI hallucinations and formatting errors
  • Measuring time savings and productivity gains from automation
  • Creating a personal 30-day action plan for ongoing AI integration

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.