Day 1 – Foundations of Executive Office Administration

• Defining the modern executive assistant and administrative manager role​
• Mastering calendar management and priority-based scheduling
• Optimizing physical and digital workspace organization
• Managing stakeholder communications and gatekeeping professionally
• Hands-on: Redesign a chaotic executive calendar and triage a simulated inbox of competing high-priority requests.

Day 2 – Advanced Business Writing and Communication

• Applying the principles of clear, concise, and direct business writing​
• Drafting effective executive summaries, memos, and professional emails
• Writing persuasive proposals and formal business letters
• Proofreading and editing techniques for error-free corporate documents
• Hands-on: Rewrite and condense a poorly structured, jargon-heavy corporate report into a clear executive summary and accompanying email.

Day 3 – Operations, Process Improvement, and Next Steps

• Streamlining cross-departmental workflows and administrative procedures
• Managing virtual and hybrid office operations effectively
• Open Q&A addressing specific workplace challenges
• Creating an individual action plan for office management improvements
• Hands-on: Develop a standard operating procedure (SOP) for a recurring administrative process and present the implementation strategy.