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Course Description

This intensive five-day program provides participants with a foundational and comprehensive understanding of Facilities Management (FM). Designed for new entrants to the FM field, professionals transitioning into FM roles, or those who interact with FM departments, the course demystifies the diverse responsibilities and strategic importance of facilities management in an organization. Participants will explore the core functions of FM, including operations and maintenance, space management, health and safety, security, and sustainability.

Course Objectives

  • Understand the definition, scope, and strategic importance of Facilities Management within an organization.
  • Identify the core functions and diverse responsibilities of a Facilities Manager.
  • Differentiate between various types of maintenance strategies and their applications.
  • Understand the principles of effective space management and planning.
  • Grasp the fundamentals of health, safety, and environmental (HSE) compliance in facilities.
  • Recognize the importance of security management and emergency preparedness in facilities.
  • Develop an understanding of sustainability principles and their application in FM.
  • Learn key aspects of budgeting and financial management for facilities operations.
  • Understand the role of technology in FM (e.g., CAFM, BMS) and its benefits.
  • Develop an awareness of service level agreements (SLAs) and performance measurement in FM.
  • Identify key stakeholders in FM and strategies for effective communication and collaboration.
  • Understand the various service delivery models in FM, including in-house and outsourcing.
  • Recognize emerging trends and future challenges in the Facilities Management industry.

Who Should Attend?

This course is ideal for individuals new to Facilities Management, junior Facilities Managers, Assistant Facilities Managers, administrative staff with FM responsibilities, property managers, building supervisors, operations personnel, project managers, and anyone who regularly interfaces with FM teams and seeks a foundational understanding of the discipline.

Course Agenda

Day 1: Introduction to Facilities Management & Its Strategic Role

    • What is Facilities Management (FM)? Definition, evolution, and scope.
  • The Strategic Importance of FM: Supporting core business objectives, enhancing productivity, impact on bottom line.
  • Key FM Disciplines/Functions Overview: A holistic view of the diverse responsibilities.
  • The Role of the Facilities Manager: Essential competencies and daily responsibilities.
  • Understanding the Built Environment: Buildings, infrastructure, systems.
  • FM Lifecycle: Planning, Design, Construction, Operation, Decommissioning.
  • Stakeholders in FM: Occupants, owners, vendors, management, regulatory bodies.
  • FM Standards and Best Practices (Overview): ISO 41001.
  • Workshop: Discussing the impact of FM on different types of organizations (e.g., corporate office, hospital, retail).

Day 2: Core Facilities Management Services: Operations & Maintenance

    • Building Systems Fundamentals: HVAC, Electrical, Plumbing, Fire & Life Safety.
  • Maintenance Strategies:
    • Reactive Maintenance: Breakdown/Corrective.
    • Preventive Maintenance (PM): Scheduled, routine.
    • Predictive Maintenance (PdM): Condition-based monitoring.
    • Reliability-Centered Maintenance (RCM): Strategic approach.
  • Developing Maintenance Plans and Schedules.
  • Work Order Management Process: From request to completion and closure.
  • Emergency Preparedness & Response: Developing emergency plans (fire, power outage, natural disasters).
  • Service Level Agreements (SLAs) in Operations & Maintenance: Defining performance expectations.
  • Utilities Management: Water, electricity, gas – consumption monitoring and optimization.
  • Practical Exercise: Developing a basic preventive maintenance schedule for a common building system

Day 3: Space Management, Occupant Experience & FM Technology

  • Space Management & Planning:
      • Optimizing space utilization: Office layouts, flexible workspaces, hot-desking.
    • Move Management: Planning and executing office relocations or reconfigurations.
    • Space Allocation and churn management.
  • Occupant Experience (OX) and Workplace Productivity:
    • Impact of physical environment on wellbeing and productivity.
    • Indoor Environmental Quality (IEQ): Air quality, lighting, acoustics, thermal comfort.
    • Customer service in FM: Handling requests and complaints.
  • FM Technology and Tools:
    • Computer-Aided Facilities Management (CAFM) / Integrated Workplace Management Systems (IWMS): Overview of functionalities.
    • Building Management Systems (BMS) and Building Automation Systems (BAS).
    • Smart Buildings and IoT in FM (conceptual).
    • Mobile FM applications.
  • Laboratory Session: Utilizing a simulated CAFM system to process a work order or track space utilization.

Day 4: Health, Safety, Security, and Sustainability in FM

  • Health and Safety in Facilities (HSE):
      • Legal and Regulatory Compliance (OSHA, local regulations).
    • Risk Assessments in facilities.
    • Emergency exits, fire safety systems, first aid.
    • Hazard identification and control.
    • Occupant safety and well-being.
  • Facilities Security Management:
    • Access control systems.
    • Surveillance systems (CCTV).
    • Security personnel and procedures.
    • Visitor management
  • Sustainability in FM (Green FM):
    • Energy management: Efficiency measures, renewable energy integration.
    • Water conservation strategies.
    • Waste management and recycling programs.
    • Green building certifications (e.g., LEED, BREEAM – overview).
    • Sustainable procurement for facilities.
  • Practical Exercise: Identifying potential health, safety, and security risks in a given facility layout

Day 5: FM Strategy, Budgeting, Outsourcing & Future Trends

  • FM Budgeting and Financial Management:
      • Operating Expenditure (OPEX) vs. Capital Expenditure (CAPEX).
    • Developing and managing FM budgets.
    • Lifecycle Costing principles.
  • Service Delivery Models:
    • In-house FM teams: Advantages and disadvantages.
    • Outsourcing FM services: Single-service, bundled, integrated FM.
    • Vendor Selection, Contract Management, and Performance Monitoring for FM services
  • Strategic Planning in FM: Aligning FM objectives with corporate strategy.
  • Performance Measurement and Reporting in FM: KPIs, dashboards.
  • Emerging Trends in Facilities Management:
    • Digitization and AI in FM.
    • Hybrid work models and their impact on facilities.
    • Net-zero buildings and climate change adaptation.
    • Focus on occupant well-being and experience.
  • Final Assessment: Group discussion on developing a basic FM strategy and budget for a new facility.

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.