Course Description

ISO 9001:2015 is an international standard dedicated to Quality Management Systems (QMS). It outlines a framework for improving quality and a vocabulary of understanding for any organization looking to provide products and services that consistently meet the requirements and expectations of customers and other relevant interested parties in the most efficient manner possible.

This ISO 9001 course helps aspiring participants to understand how ISO 9001 helps to continually improve organisational Quality Management System using its best practice to deliver products and services that meet customer and regulatory requirements. 

Quality Management System (QMS) is a powerful business improvement tool, which helps business to continually improve, streamline operations, reduce costs, build a sustainable business, and satisfy more customers. This course enables participants to develop necessary skills required to support an organisation in establish, implement, manage, and maintain highly effective Quality Management System for better outcome.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Summarize ISO 9001 background, requirements, changes, and standards
  • Describe how ISO can give companies a competitive advantage
  • Discuss ISO 9001-2015 Quality Management Principles and how they are applied in organizations
  • Define process approach and the basic process model and how it is applied in organizations
  • Describe the role of top management in a quality management system
  • Describe the need for organizations to determine and identify opportunities for improvement
  • Follow the steps necessary to implement or update ISO 9001: 2015
  • Identify ISO 9001 audit types and objectives
  • List the steps in collecting and verifying information for an audit
  • Describe the documents that should be included in audit records
  • Identify the levels of recommendation
  • Recall the contents of an audit program for a third-party certification audit
  • Identify audit program objectives and risks
  • Demonstrate how to properly implement an audit program

Who Should Attend?

The course is designed to suit all who are interested to play a significant role in the quality management system of the organization and for those who are responsible for internal management system audits including department managers, supervisors, quality representatives, engineers and administrative staff that have a focus on business improvement, performance and profitability.

Course Agenda

Registration

Welcome & Introduction

  • Pre-Test

  • Introduction

  • Scope

  • Overview of ISO 9001:2015 Quality Management

  • ISO 9001:2015 Quality Management Principles

  • Process Approach

  • ISO 9001:2015 terminology and concepts

  • Overview of ISO 9001:2015 Clauses

  • Documented Information and ISO 9001:2015 Implementation

  • ISO 9001:2015 Internal Audit

  • ISO 9001:2015 Audit Records

                                                Post Test and End of the course

Assessment Methodology

All courses conducted by EdTech are begun with a written Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This proactive method will help to recognize the benefits and knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly experienced specialist; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage. Percentages of the total course hour classification are:

  • 30% Theoretical lectures, Concepts and Role Play
  • 30% Work Presentation and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions with Relevant Videos.

Course Manual

Participants will be provided with a comprehensive reference manual. This manual is a compilation of core valuable information, references, presentation methods and inspiring reading materials.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Course Completion Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.