Edtech Training and Consultancy | Corporate Trainings

Course Description

The ITIL 4 Foundation course provides a comprehensive introduction to the management of modern IT-enabled services, focusing on the core principles and practices required for digital transformation. Participants will address common challenges in service delivery by learning to navigate the ITIL 4 service value system, including the service value chain and the four dimensions of service management. The curriculum utilizes an interactive approach combining theoretical concepts with practical application to ensure students can align IT activities with business value. Upon completion, learners will be equipped to improve organizational agility, enhance service quality, and foster a culture of continuous improvement in their professional environments.

Course Objectives

Understand the key concepts of service management
Explain how ITIL guiding principles can help organizations adopt and adapt service management
Describe the four dimensions of service management
Articulate the purpose and components of the ITIL service value system
Identify the activities of the service value chain and how they interconnect
Evaluate the importance of the seven ITIL practices for organizational success
Formulate strategies to support continual improvement initiatives

Who Should Attend?

This course is designed for IT professionals, service managers, software developers, and business stakeholders who need to understand the modern IT service management landscape to improve business performance and service delivery.

Course Agenda

Day 1 – Service Management Fundamentals

Introduction to ITIL 4 and key terminology
Defining value and stakeholders
Understanding products and services
Service relationships and outcomes
Overview of the seven ITIL guiding principles
Hands-on: Collaborative mapping of co-created value for a hypothetical service

Day 2 – The Service Value System

The four dimensions of service management
PESTLE analysis within the service context
The ITIL service value chain model
Understanding inputs and outputs of value streams
Governance and continual improvement models
Hands-on: Analyzing a business scenario using the four dimensions model

Day 3 – ITIL Practices and Wrap-up

Critical ITIL management practices overview
Service Desk and Incident Management
Service Level Management and Change Enablement
Continual improvement planning for teams
Final Q&A and course wrap-up session
Hands-on: Developing an individual action plan for implementing one ITIL practice

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

40% Theoretical lectures, Concepts and approach
20% Motivation to develop individual skill and Techniques
20% Case Studies and Practical Exercises
20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

Industry Experienced; Internationally Qualified Trainers

Hands-on Practical Sessions & Assignments

Intensive Study materials

Flexible Schedules

Realistic training methodology

High-Quality Training in Affordable Course Fees
Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.