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Course Description

The ITIL® 4 Strategist: Direct, Plan, Improve course provides the practical skills necessary to create a learning and improving IT organization with a strong and effective strategic direction. It addresses the challenge of aligning service management practices with evolving business goals while fostering a culture of continual improvement. Participants will learn how to integrate the principles of agile and lean ways of working into their organizational strategy. Using a mix of theory and practical interaction, this course equips leaders to effectively navigate complex environments and drive meaningful change. By the end of this program, attendees will be prepared to implement strategic plans that deliver measurable business value and operational excellence.

Course Objectives

  • Analyze the core concepts of the Direct, Plan, and Improve (DPI) value stream.
  • Evaluate the influence of organizational culture on strategic success.
  • Develop effective methods for establishing a vision and direction for an organization.
  • Implement governance and compliance frameworks within IT service management.
  • Utilize the principles of continual improvement for service value management.
  • Evaluate risk management strategies in a digital landscape.
  • Formulate actionable improvement plans aligned with organizational objectives.

Who Should Attend?

This course is designed for IT managers, service architects, strategic planners, and leaders involved in the design and delivery of IT services who need to align service management practices with business strategy.

Course Agenda

Day 1 – Foundations of Strategy and Direction

  • Understanding the scope and purpose of the DPI universal module.
  • Key principles and methods for effective direction setting.
  • Defining organizational culture and its impact on performance.
  • The role of governance and organizational change management.
  • Communication strategies to drive alignment throughout the enterprise.
  • Hands-on: Group workshop mapping communication channels to stakeholder needs.

Day 2 – Planning and Continual Improvement

  • The cycle of continual improvement models.
  • Assessing the current state using SWOT and GAP analysis.
  • Prioritizing improvements based on value and urgency.
  • Measuring progress using Critical Success Factors and KPIs.
  • Understanding the role of feedback loops in planning.
  • Hands-on: Worksheet exercise creating an Improvement Register entry.

Day 3 – Risk, Compliance, and Implementation

  • Managing risk in the context of strategic initiatives.
  • Integrating compliance requirements into operational workflows.
  • Effective delegation and empowerment in planning.
  • Synthesizing strategic objectives into team-level actions.
  • Course wrap-up, final Q&A, and personal action planning.
  • Hands-on: Role-play scenario presenting a change initiative to leadership.

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.