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Course Description

This intensive five-day program equips HR and Administration Processing Officers with essential negotiation and dispute resolution methodologies tailored to workplace conflicts. Participants will learn to navigate complex employee grievances, manage negotiations regarding HR policies and processing disputes, and apply structured frameworks to reach mutually beneficial agreements. The course benefits HR professionals by building practical competencies in mediation, de-escalation, and formal dispute management. Attendees leave with actionable negotiation strategies and documented frameworks to resolve internal conflicts effectively and maintain operational continuity.

Course Objectives

  • Identify the root causes of workplace disputes and HR processing conflicts
  • Apply structured negotiation frameworks to resolve employee and departmental disagreements
  • Analyze communication barriers and leverage active listening techniques in negotiations
  • Develop practical mediation and de-escalation strategies for high-stakes conversations
  • Design binding, equitable resolution agreements aligned with organizational policies
  • Implement proactive dispute prevention protocols within HR and administration workflows

Who Should Attend?

 HR and Administration Processing Officers and personnel responsible for managing employee relations, administrative disputes, and internal negotiations.

Course Agenda

Day 1 — Foundations of Negotiation and Conflict Resolution

  • Overview of workplace conflict and dispute dynamics in HR operations
  • Distinguishing between positional bargaining and principled negotiation
  • Assessing interests, positions, and BATNA in administrative contexts
  • Understanding legal and policy boundaries in HR dispute resolution
Day 2 — Communication and De-escalation Techniques
  • Mastering active listening and non-verbal communication in tense discussions
  • Recognizing emotional triggers and psychological barriers in negotiations
  • Applying verbal de-escalation frameworks for hostile or defensive parties
  • Managing power dynamics and organizational hierarchies during talks
Day 3 — Mediation and Third-Party Dispute Resolution
  • The role of the HR officer as a neutral mediator in internal disputes
  • Structuring the mediation session from opening statements to joint problem-solving
  • Managing deadlock and overcoming impasses between conflicting parties
  • Facilitating caucus sessions and private stakeholder consultations
Day 4 — Advanced Negotiation Tactics and Agreement Drafting
  • Handling aggressive tactics, ultimatums, and resistance effectively
  • Exploring creative value creation and trade-offs in complex HR disputes
  • Drafting clear, enforceable, and mutually agreeable settlement terms
  • Ensuring compliance and psychological commitment from all involved parties
  • Hands-on:Draft a formal dispute resolution agreement and test its enforceability through a peer review exercise.
Day 5 — Proactive Prevention, Wrap-Up, and Action Planning
  • Designing early-warning systems for emerging workplace grievances
  • Establishing standard operating procedures for dispute tracking and escalation
  • Open participant Q&A and comprehensive course review
  • Developing individual and departmental next steps and action plans

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.