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Course Description

This 5-day program offers a comprehensive approach to mastering Business Etiquette, focusing on the professional behaviors, communication skills, and cultural awareness needed to excel in today’s global business environment. Participants will learn how to navigate social and business situations with confidence and poise, whether interacting face-to-face, via email, or in virtual meetings. Through interactive role-plays, case studies, and practical exercises, this course equips participants with the polished interpersonal skills essential for building strong professional relationships and creating lasting impressions.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Understand the importance and impact of professional business etiquette in various settings
  • Demonstrate appropriate behaviors and communication styles in formal and informal business environments
  • Master workplace etiquette, including office conduct, meeting manners, and professional correspondence
  • Apply etiquette skills when networking, attending business events, and dining with clients
  • Adapt etiquette practices to different cultural contexts in international business dealings
  • Maintain a professional image both online (email, LinkedIn) and offline
  • Handle challenging social situations diplomatically and professionally

Who Should Attend?

This course is designed for sales and client-facing professionals, managers, team leaders, customer service representatives, executive assistants, business development and marketing professionals, and anyone seeking to enhance their professional presence, interpersonal skills, and effectiveness in business settings.

Course Agenda

Day 1

Registration, Welcome & Introduction

Pre-Test

Foundations of Business Etiquette

  • What is Business Etiquette and Why It Matters
  • First Impressions: Grooming, Dressing, and Professional Image
  • Body Language and Non-Verbal Communication
  • Courtesy, Politeness, and Respect in the Workplace

Day 2

Communication Etiquette

  • Verbal and Non-Verbal Communication Skills
  • Telephone and Conference Call Etiquette
  • Email Etiquette: Professional Correspondence Do’s and Don’ts
  • Managing Tone and Clarity in Written and Spoken Communication

Day 3

Workplace and Meeting Etiquette

  • Office Etiquette: Open Space, Privacy, and Conduct
  • Meeting Etiquette: Before, During, and After Meetings
  • Virtual Meeting Etiquette (Zoom/Teams Best Practices)
  • Handling Disagreements and Giving Feedback Respectfully

Day 4

Networking, Events, and Dining Etiquette

  • Business Networking Tips: Small Talk, Building Connections
  • Business Card Etiquette
  • Hosting and Attending Business Events
  • Dining Etiquette: Business Meals, Table Manners, and Invitations

Day 5

International and Cross-Cultural Etiquette

  • Working Across Cultures: Customs, Greetings, and Expectations
  • Cultural Sensitivities and Avoiding Faux Pas
  • Global Business Etiquette Best Practices
  • Review, Reflection, and Action Planning

Post-Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.