Registration

Welcome & Introduction

Pre-Test

Day 1: Fundamentals of Professional Administration and Office Operations

• Role of administration in organizational success
• Key competencies of high-performing administrative professionals
• Office workflow management and operational efficiency
• Administrative ethics, confidentiality, and professionalism
• Managing priorities, multitasking, and handling urgent requests
• Communication protocols and coordination across departments
• Office policies, procedures, and administrative compliance

Day 2: Document Control, Records Management and Business Communication

• Best practices in document control and record keeping
• Designing effective filing systems (manual and digital)
• Version control, confidentiality, and document security
• Preparing professional reports, memos, and official letters
• Business email writing and communication etiquette
• Handling incoming/outgoing correspondence professionally
• Managing administrative forms, templates, and standard office documentation

Day 3: Office Coordination, Meeting Management and Executive Support

• Managing calendars, appointments, and executive schedules
• Meeting planning and preparation best practices
• Writing agendas, minutes of meetings, and action trackers
• Managing visitors, front desk operations, and customer interaction
• Travel arrangements, logistics coordination, and office events planning
• Managing suppliers, office procurement, and inventory control
• Coordination of internal communications and team support activities

Day 4: Office Technology Tools and Digital Productivity Systems

• Using MS Office / Google Workspace for administrative efficiency
• Advanced Microsoft Word, Excel, and PowerPoint for admin tasks
• Digital scheduling tools and shared calendars
• File sharing systems (SharePoint, OneDrive, Google Drive) best practices
• Email management tools and automation features
• Task management platforms (Trello, Asana, MS Planner) for coordination
• Using AI tools and automation for administrative productivity
• Cybersecurity awareness for administrative staff

Day 5: Office Management Best Practices, Continuous Improvement and Professional Growth

• Office performance standards and service excellence
• KPI tracking and reporting for office operations
• Managing office budget tracking and cost control basics
• Problem-solving and decision-making in administration
• Handling difficult situations, complaints, and workplace conflict professionally
• Process improvement and efficiency methods (Lean basics for admin work)
• Building personal development plans and professional career growth
• Final review and office improvement action plan development

Post Test

End of the Course