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Course Description

This 5-day course provides participants with advanced skills in designing, implementing, and analyzing Balanced Scorecards (BSC) and Key Performance Indicators (KPIs) to drive strategic performance. Participants will learn to align organizational objectives with measurable metrics, create actionable dashboards, and use data to make informed business decisions. The course emphasizes practical tools, frameworks, and case studies for effective performance management.

Course Objectives

 Upon the successful completion of this course, each participant will be able to:

  • Understand the Balanced Scorecard framework and its strategic perspectives.
  • Design and implement KPIs aligned with organizational goals.
  • Develop scorecards and dashboards to monitor performance effectively.
  • Analyze KPI data to identify performance gaps and improvement opportunities.
  • Integrate BSC and KPI reporting into management decision-making and strategic planning.

Who Should Attend?

This course is designed for managers, team leaders, analysts, and professionals responsible for performance measurement and strategic management.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1 – Introduction to Balanced Scorecard & Strategic Alignment

  • Overview of Balanced Scorecard framework and perspectives (Financial, Customer, Internal Processes, Learning & Growth)
  • Linking organizational strategy to operational objectives
  • Understanding KPIs and their role in performance management
  • Hands-on exercise: Mapping organizational objectives to BSC perspectives

Day 2 – Designing KPIs & Metrics

  • Identifying relevant KPIs for each perspective
  • KPI characteristics: SMART criteria and strategic relevance
  • Leading vs lagging indicators
  • Hands-on exercise: Developing KPIs for a sample business unit

Day 3 – Scorecard Development & Data Integration

  • Designing BSC templates and dashboards
  • Integrating KPI data from multiple sources
  • Data visualization best practices for scorecards
  • Hands-on exercise: Creating a functional BSC dashboard

Day 4 – Performance Analysis & Reporting

  • Interpreting KPI results and identifying performance gaps
  • Trend analysis, benchmarking, and target setting
  • Linking scorecard analysis to decision-making and corrective actions
  • Hands-on exercise: Analyzing KPI reports and recommending improvements

Day 5 – Implementation, Review & Continuous Improvement

  • Implementing BSC and KPIs across teams and departments
  • Monitoring, reviewing, and updating KPIs and scorecards
  • Case studies: Successful BSC and KPI implementations
  • Q&A, wrap-up, and best practices for sustainable performance management

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.