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Course Description

This program is designed to equip senior managers, executives, and strategy professionals with the knowledge and skills to implement the Balanced Scorecard (BSC) framework effectively as a strategic management tool. Participants will learn how to align organizational strategy with operational execution, measure performance across multiple perspectives, and drive sustainable performance improvement. The course covers practical application of BSC, KPI development, strategy mapping, and performance monitoring to achieve organizational excellence.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Understand the Balanced Scorecard framework and its role in strategic management
  • Develop and align organizational strategy with operational objectives
  • Design strategy maps and link them to key performance indicators (KPIs)
  • Measure and monitor performance across financial, customer, internal process, and learning & growth perspectives
  • Identify performance gaps and implement corrective actions
  • Drive organizational excellence and continuous improvement through strategic performance management
  • Communicate and cascade strategy effectively across teams and departments
  • Use BSC for decision-making, resource allocation, and performance reporting

Who Should Attend?

This course is designed for senior managers, department heads, executives, strategy officers, and professionals responsible for organizational performance, strategic planning, and operational excellence.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1: Introduction to Balanced Scorecard and Strategic Management

  • Overview of strategic management and performance excellence
  • Introduction to Balanced Scorecard (BSC) framework and history
  • Four perspectives of BSC: Financial, Customer, Internal Process, Learning & Growth
  • Linking strategy to operational execution
  • Benefits of BSC for organizational performance
  • BSC implementation challenges and success factors
  • Practical Exercise: Analyze an organization’s strategic goals and identify alignment gaps

Day 2: Strategy Mapping and Objective Setting

  • Understanding organizational vision, mission, and strategic objectives
  • Developing strategy maps for each BSC perspective
  • Linking strategic objectives to operational goals
  • Identifying cause-and-effect relationships between objectives
  • Aligning departmental goals with organizational strategy
  • Prioritizing strategic initiatives for maximum impact
  • Workshop: Create a strategy map for a sample business case

Day 3: Key Performance Indicators (KPIs) and Measurement Systems

  • Understanding Key Performance Indicators (KPIs)
  • Designing SMART KPIs linked to strategy
  • Selecting metrics for financial, customer, internal process, and learning perspectives
  • Setting targets, benchmarks, and performance thresholds
  • Monitoring and reporting performance using dashboards
  • Balancing leading and lagging indicators
  • Practical Exercise: Develop KPIs and metrics for a sample strategic objective

Day 4: Implementing Balanced Scorecard and Performance Management

  • Cascading BSC to departments and teams
  • Aligning performance management and incentive systems with strategy
  • Monitoring performance gaps and corrective actions
  • Using BSC dashboards and reporting tools effectively
  • Linking BSC to project management and operational plans
  • Continuous improvement and performance review cycles
  • Workshop: Simulate BSC implementation with performance tracking and reporting

Day 5: Using BSC for Strategic Decision-Making and Excellence

  • Leveraging BSC for strategic decision-making and resource allocation
  • Driving organizational excellence through performance insights
  • Best practices in communicating BSC results to stakeholders
  • Integrating BSC with other management frameworks (ISO, Six Sigma, Lean)
  • Review of case studies and lessons learned from BSC implementation
  • Action planning for BSC adoption in participant organizations
  • Course review and final project presentation
  • Final Workshop: Present a Balanced Scorecard-based strategic plan for a real or hypothetical organization

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.