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Course Description

The Business Process Improvement (BPI) & Process Mapping training equips participants with practical tools and methodologies to analyze, improve, and optimize business processes for efficiency, quality, and customer satisfaction. The program covers process mapping techniques, identification of bottlenecks, root cause analysis, and continuous improvement frameworks such as Lean, Six Sigma, and PDCA. Participants will learn how to visualize processes, eliminate waste, enhance performance, and implement measurable improvements.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Understand business processes and their role in organizational performance.
  • Map and visualize business processes using standard techniques.
  • Identify process inefficiencies, bottlenecks, and non-value-adding activities.
  • Apply process improvement methodologies such as Lean, Six Sigma, and PDCA.
  • Conduct root cause analysis to address recurring problems.
  • Develop actionable process improvement plans with measurable KPIs.
  • Implement and monitor process changes to ensure continuous improvement.
  • Promote a culture of process excellence across teams and departments.

Who Should Attend?

This course is designed for process owners, business analysts, managers, supervisors, quality professionals, and anyone involved in process improvement or workflow optimization.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1: Introduction to Business Process Management & Improvement

  • Definition of business processes and process management
  • Importance of process efficiency and effectiveness
  • Overview of business process improvement (BPI)
  • Key process improvement frameworks:

           Lean

          Six Sigma

          PDCA (Plan-Do-Check-Act)

          Kaizen

  • Identifying process owners and stakeholders
  • Process performance metrics and KPIs
  • Overview of process improvement lifecycle

Day 2: Process Mapping Fundamentals

  • Understanding process mapping and its benefits
  • Process mapping symbols and notations (BPMN, flowcharts, swimlanes)
  • Levels of process mapping: high-level vs detailed
  • Mapping inputs, outputs, activities, and decision points
  • Identifying value-added vs non-value-added activities
  • Documentation best practices for process maps
  • Linking process maps to business objectives

Day 3: Analyzing Processes & Identifying Improvement Opportunities

  • Process analysis techniques
  • Identifying bottlenecks, redundancies, and waste (Lean principles)
  • Root cause analysis tools:

          5 Whys

          Fishbone (Ishikawa) diagram

          Pareto analysis

  • Measuring process performance using KPIs
  • Process capability and benchmarking
  • Risk and impact assessment in processes

Day 4: Process Improvement Methodologies & Implementation

  • Lean process improvement techniques
  • Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control)
  • Continuous improvement culture and PDCA cycles
  • Designing improved process workflows
  • Standardization and documentation of new processes
  • Change management principles in process improvement
  • Monitoring and controlling process changes

Day 5: Process Performance Monitoring & Continuous Improvement

  • Developing process monitoring and reporting systems
  • Setting performance targets and measuring results
  • Conducting process audits and reviews
  • Corrective actions and preventive measures
  • Creating a process improvement roadmap
  • Integrating process improvement into organizational strategy
  • Case studies of successful process improvement projects
  • Final review and participant presentations

Post Test

End of the Course    

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.