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Course Description

The Advanced Communication and Interpersonal Skills training program is designed to enhance participants’ ability to communicate effectively, build strong workplace relationships, and influence others with confidence. This course focuses on improving verbal and non-verbal communication, emotional intelligence, active listening, conflict resolution, persuasion, and professional presence. Participants will learn practical techniques to strengthen collaboration, manage difficult conversations, and communicate with clarity and impact in high-pressure professional environments.

Course Objectives

 Upon the successful completion of this course, each participant will be able to:

  • Communicate with clarity, confidence, and professionalism in the workplace
  • Apply active listening and questioning techniques to improve understanding
  • Improve interpersonal relationships through emotional intelligence and empathy
  • Manage difficult conversations with diplomacy and assertiveness
  • Strengthen teamwork, collaboration, and workplace influence
  • Handle conflict situations and respond professionally under pressure
  • Improve persuasion, negotiation, and stakeholder engagement skills
  • Enhance presentation and speaking confidence in meetings and discussions
  • Understand communication styles and adapt communication for different personalities
  • Build a strong professional presence and credibility

Who Should Attend?

This course is designed for professionals, supervisors, team leaders, and managers who want to strengthen communication, collaboration, and relationship-building skills.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1: Advanced Communication Foundations & Emotional Intelligence

  • Communication as a strategic leadership tool
  • The communication cycle and common workplace barriers
  • Verbal vs non-verbal communication impact
  • Tone, clarity, and message alignment
  • Emotional Intelligence (EQ) in communication:

          Self-awareness and self-regulation

          Empathy and social awareness

  • Building trust and credibility through communication
  • Active listening techniques (deep listening model)
  • Asking powerful questions to gain clarity and engagement
  • Practical Activity:

          Communication self-assessment and feedback exercise

          Listening and miscommunication simulation

Day 2: Interpersonal Skills, Influence & Relationship Building

  • Understanding different communication styles and personality types
  • Adapting communication to different stakeholders (peers, managers, clients)
  • Building rapport and professional relationships
  • Assertive communication vs aggressive/passive behavior
  • Handling workplace emotions professionally
  • Influencing skills:

          Persuasion techniques

          Storytelling for impact

          Structuring a convincing message

  • Giving constructive feedback using proven models (SBI / STAR)
  • Receiving feedback professionally and confidently
  • Practical Activity:

           Roleplay: persuasive workplace conversation

           Feedback practice workshop

Day 3: Difficult Conversations, Conflict Resolution & Professional Presence

  • Why conflict happens and how communication affects outcomes
  • Conflict management styles and when to use them
  • Managing difficult conversations with confidence
  • Communication techniques for high-pressure situations
  • Handling objections and defensive reactions
  • Negotiation basics and win-win communication strategies
  • Managing workplace misunderstandings and sensitive topics
  • Communicating in meetings:

          Speaking with confidence

          Handling interruptions

          Managing disagreement professionally

  • Building executive presence and professional impact
  • Final Activity:

          Real-life difficult conversation roleplay scenarios

          Individual improvement plan and action commitments

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.