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Course Description

This 5-day course equips participants with the knowledge and skills to manage, optimize, and improve business processes using APQC’s Process Classification Framework (PCF) and best practices. The program focuses on process design, performance measurement, analysis, and continuous improvement. Participants will gain hands-on experience in process mapping, benchmarking, and management techniques to drive efficiency and organizational excellence.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Understand APQC’s Process Classification Framework and process management principles.
  • Map, analyze, and redesign business processes for efficiency and effectiveness.
  • Measure process performance using key metrics and benchmarks.
  • Implement continuous improvement initiatives using best practices.
  • Apply process management concepts to achieve operational and strategic objectives.

Who Should Attend?

This course is designed for process managers, operations managers, quality managers, and professionals responsible for process improvement, optimization, or operational excellence.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1 – Introduction to Process Management & APQC Framework

  • Fundamentals of process management and improvement
  • Overview of APQC’s Process Classification Framework (PCF)
  • Roles and responsibilities of process managers
  • Hands-on exercise: Mapping core business processes

Day 2 – Process Analysis & Performance Measurement

  • Identifying process KPIs and metrics
  • Techniques for process performance analysis and benchmarking
  • Hands-on exercise: Analyzing sample processes using APQC benchmarks

Day 3 – Process Design & Redesign

  • Principles of effective process design and reengineering
  • Tools and techniques for process improvement (Lean, Six Sigma)
  • Hands-on exercise: Redesigning a process for efficiency and quality improvement

Day 4 – Continuous Improvement & Best Practices

  • Implementing continuous improvement methodologies
  • Process governance, documentation, and knowledge management
  • Hands-on exercise: Developing a continuous improvement plan

Day 5 – Integration, Simulation & Certification Prep

  • Integrating process management into organizational strategy
  • Process simulation and case studies for real-world application
  • Practice assessment for APQC Process Manager certification
  • Q&A, wrap-up, and action plan for implementing process management initiatives

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.