Course Description

This program equips participants with the knowledge and skills to implement and manage quality management systems in organizations. It covers quality frameworks (ISO 9001), process improvement, performance metrics, risk management, and continuous improvement methodologies such as Six Sigma and Lean. Participants learn how to ensure organizational quality standards, manage compliance, and lead quality improvement initiatives.

Course Objectives

Upon completion of this course, participants will be able to:

  • Understand quality management principles and frameworks (ISO 9001).
  • Design and manage quality processes and documentation.
  • Apply continuous improvement methodologies (Lean, Six Sigma).
  • Conduct audits, monitor performance, and manage compliance.
  • Lead quality initiatives and foster a quality-driven culture.

Who Should Attend?

This course is designed for quality managers, process improvement specialists, operations managers, auditors, compliance officers, and professionals responsible for implementing or managing quality management systems.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1: Foundations of Quality Management

  • Introduction to quality management principles and frameworks
  • ISO 9001 overview and requirements
  • Quality policy, objectives, and governance
  • Understanding customer focus and stakeholder requirements

Day 2: Process Improvement & Risk Management

  • Process mapping and process management
  • Continuous improvement methodologies (Lean, Six Sigma)
  • Risk management and mitigation in quality processes
  • Performance metrics and KPIs
Day 3: Auditing & Quality Leadership

  • Internal auditing techniques and practices
  • Compliance monitoring and reporting
  • Leading quality improvement initiatives
  • Fostering a culture of quality in organizations
  • Case studies and program review

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.