Please be informed that this site uses cookies.

+971 56 800 6744

+971 2 622 2605

Course Description

The Certified Crisis Management Professional program is a practical and scenario-based training designed to equip professionals with the skills to prepare for, respond to, manage, and recover from organizational crises. The course focuses on crisis leadership, emergency preparedness, business continuity, stakeholder communication, media handling, incident command structures, and post-crisis recovery. Participants will learn how to develop crisis response plans, conduct crisis simulations, and strengthen organizational resilience using globally recognized crisis management best practices.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Understand crisis management principles and organizational resilience concepts.
  • Identify crisis types, triggers, and early warning indicators.
  • Develop crisis management frameworks, policies, and response plans.
  • Apply crisis leadership and decision-making techniques under pressure.
  • Manage crisis communication with employees, stakeholders, regulators, and media.
  • Coordinate emergency response teams and incident command structures.
  • Conduct crisis simulations, drills, and tabletop exercises.
  • Implement post-crisis recovery, evaluation, and continuous improvement plans.

Who Should Attend?

This course is designed for HSE leaders, risk managers, security managers, business continuity teams, senior managers, emergency response coordinators, and corporate communications professionals.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1: Crisis Management Fundamentals & Crisis Readiness

  • Introduction to Crisis Management vs Emergency Response vs Business Continuity
  • Types of crises (operational, reputational, cyber, financial, natural disasters, terrorism)
  • Crisis lifecycle: prevention, preparedness, response, recovery    Crisis management governance and leadership roles
  • Crisis readiness assessment and organizational vulnerabilities
  • Building a crisis management framework and policies

Day 2: Crisis Planning & Incident Command Systems

  • Crisis response planning methodology
  • Crisis Management Team (CMT) structure and responsibilities
  • Incident Command System (ICS) fundamentals
  • Decision-making under uncertainty and time pressure
  • Resource management and coordination with external agencies
  • Escalation procedures and emergency operations center (EOC) setup

Day 3: Crisis Communication & Media Handling

  • Crisis communication principles and stakeholder expectations
  • Internal communication strategies (employees, unions, management)
  • External communication (clients, suppliers, regulators, community)
  • Media handling, press releases, spokesperson skills
  • Social media crisis management and rumor control
  • Reputation management and trust rebuilding strategies

Day 4: Crisis Response Simulation & Business Continuity Integration

  • Integrating crisis management with Business Continuity Management (BCM)
  • Business Impact Analysis (BIA) basics
  • Recovery strategies and continuity planning
  • Cyber crisis management and ransomware response basics
  • Managing multi-site incidents and supply chain disruptions
  • Crisis response simulation (tabletop exercise)

Day 5: Recovery & Lessons Learned 

  • Post-crisis recovery planning and restoration of operations
  • Crisis documentation, reporting, and legal considerations
  • Psychological support and employee well-being during crises
  • Root Cause Analysis (RCA) after crisis events
  • After Action Review (AAR) and continuous improvement
  • Developing organizational resilience and long-term crisis strategy
  • Capstone assessment and crisis management plan presentation

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.