The Dealing with Criticism & Responding with Confidence (Assertiveness) training program is designed to help participants handle criticism professionally, confidently, and constructively in the workplace. The course focuses on developing assertive communication skills, emotional resilience, and practical response techniques that enable individuals to manage feedback, difficult conversations, and challenging interactions without becoming defensive or aggressive. Participants will learn how to turn criticism into opportunities for growth while maintaining professionalism and self-confidence.
Upon completion of this course, participants will be able to:
This course is designed for professionals, team members, supervisors, and customer-facing staff who want to improve confidence, communication, and emotional control when dealing with criticism.
Registration
Welcome & Introduction
Pre-Test
Module 1: Understanding Criticism
Module 2: Assertiveness & Confidence Building
Post Test
End of the Course
Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.
Percentages of the total course hour classification are:
At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.