Course Description

This course provides participants with a solid foundation in managing business crises that threaten organizational reputation, operations, financial stability, and stakeholder trust. The program covers crisis types, early warning signals, decision-making under pressure, communication strategies, and recovery planning. Participants will gain practical frameworks and best practices to prepare for, respond to, and recover from business disruptions effectively.

Course Objectives

Upon completion of this course, participants will be able to:

  • Understand the nature and types of business crises.
  • Identify early warning signs and vulnerabilities.
  • Apply structured crisis management frameworks.
  • Manage decision-making and communication during crises.
  • Support business continuity and post-crisis recovery efforts.

Who Should Attend?

This course is designed for senior managers, business leaders, risk managers, compliance officers, and professionals involved in strategic decision-making and operations.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1: Understanding Business Crises & Preparedness

  • Definition and characteristics of business crises
  • Types of crises: operational, financial, reputational, cyber, regulatory
  • Internal vs. external crisis drivers
  • Early warning signals and risk indicators
  • Crisis preparedness and organizational resilience

Day 2: Crisis Response & Decision-Making

  • Crisis management frameworks and response models
  • Roles and responsibilities during a crisis
  • Decision-making under uncertainty and time pressure
  • Stakeholder and crisis communication principles
  •  Managing media, regulators, and public perception
Day 3: Business Continuity, Recovery & Learning

  • Business continuity and crisis alignment
  • Recovery planning and restoring operations
  • Financial and reputational recovery strategies
  • Post-crisis review and lessons learned
  • Building a culture of crisis readiness
  • Course review, Q&A, and wrap-up

Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.