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Course Description

This 3-day course builds participants' interpersonal and communication skills to enhance professional relationships, team collaboration, and workplace effectiveness. Participants will develop self-awareness, active listening, assertive communication, and conflict management skills essential for navigating complex workplace dynamics. The course combines practical techniques with real-world application to create lasting behavioral change.

Course Objectives

Upon the successful completion of this course, each participant will be able to:

  • Develop self-awareness and understand your communication style
  • Apply active listening and questioning techniques effectively
  • Communicate clearly and confidently in professional settings
  • Build positive professional relationships and rapport
  • Manage difficult conversations and interpersonal challenges
  • Adapt communication style to different people and situations

Who Should Attend?

This course is designed for professionals at all levels seeking to enhance their interpersonal effectiveness, communication skills, and ability to build productive workplace relationships.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1 – Self-Awareness & Communication Foundations

  • Understanding interpersonal communication dynamics
  • Self-awareness: your communication style and impact
  • Verbal and non-verbal communication fundamentals
  • Active listening skills and techniques
  • Asking powerful questions and clarifying understanding
  • Emotional intelligence in communication 

Day 2 – Building Relationships & Influencing

  • Building trust and rapport with colleagues and stakeholders
  • Adapting communication to different personalities
  • Giving and receiving feedback constructively
  • Influencing and persuading without authority
  • Cross-cultural communication awareness
  • Written communication essentials: emails and professional writing
  • Hands-on: Relationship-building scenarios and influence practice

Day 3 – Navigating Difficult Communication

  • Managing difficult conversations with confidence
  • Assertiveness without aggression
  • Handling conflict and disagreement professionally
  • Communication in high-pressure and stressful situations
  • Remote and virtual communication effectiveness
  • Creating your interpersonal development action plan 

Post test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.