This 2-day course develops office assistants' professional etiquette, hospitality skills, and workplace professionalism essential for creating positive impressions and supporting organizational reputation. Participants will learn business etiquette protocols, visitor reception and hospitality, professional communication, and interpersonal skills to excel in administrative support roles. The course combines etiquette principles with practical application for office environments.
Upon the successful completion of this course, each participant will be able to:
This course is designed for office assistants, receptionists, administrative assistants, secretaries, and front-office staff seeking to enhance their professional etiquette and hospitality skills.
Registration
Welcome & Introductio
Pre-Test
Day 1 – Professional Etiquette Fundamentals
Day 2 – Hospitality & Challenging Situations
Post Test
End of the Course
Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.
Percentages of the total course hour classification are:
At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.