This 2-day course introduces participants to the Human Sigma framework for optimizing employee-customer interactions to drive business performance. Based on Gallup's research, participants will learn how employee engagement and customer engagement work together to create exceptional customer experiences and business results. The course provides practical strategies for managing both dimensions of the employee-customer encounter.
Upon the successful completion of this course, each participant will be able to:
This course is designed for customer experience managers, HR professionals, operations managers, service managers, and leaders responsible for employee engagement and customer satisfaction.
Registration
Welcome & Introduction
Pre-Test
Day 1 – Human Sigma Framework & Employee Engagement
Day 2 – Customer Engagement & Integration
Post Test
End of the Course
Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.
Percentages of the total course hour classification are:
At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.