This 3-day course develops participants' capabilities in IT capacity and performance management aligned with ITIL best practices. Participants will learn to monitor, analyze, tune, and forecast IT capacity and performance to meet current and future business requirements cost-effectively. The course covers capacity planning methodologies, performance monitoring, demand management, and optimization techniques.
Upon the successful completion of this course, each participant will be able to:
This course is designed for IT capacity managers, performance analysts, IT operations managers, service managers, and technical professionals responsible for IT capacity and performance management.
Registration
Welcome & Introduction
Pre-Test
Day 1 – Capacity & Performance Management Fundamentals
Day 2 – Monitoring, Analysis & Tuning
Day 3 – Planning, Forecasting & Optimization
Post Test
End of the Course
Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.
Percentages of the total course hour classification are:
At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.