Course Description

This 2-day course develops professional verbal communication skills for effective workplace interactions, presentations, and interpersonal exchanges. Participants will learn clear articulation, active listening, persuasive speaking, handling difficult conversations, and adapting communication style to different audiences. The course provides practical techniques for confident and impactful verbal communication.

Course Objectives

 Upon the successful completion of this course, each participant will be able to:

  • Develop clear and confident verbal communication
  • Apply active listening and questioning techniques
  • Communicate persuasively and with impact
  • Adapt communication style to different audiences and situations
  • Handle difficult conversations professionally
  • Improve presentation and public speaking skills

Who Should Attend?

This course is ideal for professionals seeking to enhance verbal communication skills, managers, customer-facing staff, and anyone wanting to communicate more effectively in professional settings.

Course Agenda

Registration

Welcome & Introduction

Pre-Test

Day 1 – Foundations of Verbal Communication

  • Elements of effective verbal communication
  • Voice: tone, pitch, pace, and volume
  • Clear articulation and professional language
  • Active listening and empathetic responses
  • Asking powerful questions
  • Non-verbal communication and body language alignment

  Day 2 – Advanced Communication & Application

  • Persuasive communication techniques
  • Storytelling and engaging presentations
  • Adapting communication to different audiences
  • Handling objections and difficult conversations
  • Telephone and virtual communication effectiveness
  • Building rapport and professional relationships

  Post Test

End of the Course

Assessment Methodology

All courses conducted by EdTech will begin with a Pre-evaluation and end with a Post-evaluation. The instructor will evaluate the knowledge and skills of the participants according to the feedback given by participants. This will help to recognize the benefits and the level of knowledge gained by participants through the course.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.