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Course Description

The Certified Crisis Management Professional course is a focused, intensive 4-day program aimed at equipping professionals with essential skills for effective crisis management. This course covers comprehensive strategies for planning, responding to, and recovering from crises, with a strong emphasis on real-world application and hands-on training. Participants will gain in-depth knowledge of crisis management principles, communication strategies, decision-making processes, and recovery planning.

Course Objectives

Upon the successful completion of this course, each participant will be able to:​

  • ​Develop a deep understanding of crisis management principles and frameworks
  • Learn to create and implement comprehensive crisis management plans
  • Identify and assess organizational risks and vulnerabilities
  • Master effective communication strategies during crises
  • Practice decision-making and problem-solving in simulated crisis scenarios
  • Understand roles and responsibilities within crisis management teams
  • Evaluate and enhance crisis response and recovery processes

Who Should Attend?

This course is tailored for professionals involved in crisis management, risk management, and organizational leadership. It is ideal for crisis management team members, risk managers, emergency response coordinators, security professionals, and senior executives responsible for managing and mitigating crises within their organizations.

Course Agenda

Registration​

Welcome & Introduction

Pre-Test

Introduction to Crisis Management

Fundamentals of Crisis Management

  • Definition and Scope of Crisis Management
  • Types of Crises and Their Impacts
  • Crisis Management Frameworks and Models

Crisis Management Planning

  • Developing a Crisis Management Plan (CMP)
  • Key Components of a CMP
  • Risk Assessment and Vulnerability Analysis

Crisis Management Teams

  • Roles and Responsibilities of Crisis Management Teams
  • Structure and Function of Crisis Management Teams
  • Team Dynamics and Coordination

Hands-On Practical Session: Developing a Basic Crisis Management Plan

Crisis Response and Communication

Crisis Response Strategies

  • Immediate Response Actions
  • Containment and Mitigation Strategies
  • Coordination with Emergency Services and External Agencies

Effective Crisis Communication

  • Principles of Crisis Communication
  • Developing Key Messages and Communication Strategies
  • Media Relations and Public Communication

Crisis Communication Tools and Techniques

  • Utilizing Communication Tools (Press Releases, Social Media, etc.)
  • Managing Communication Channels
  • Handling Media Inquiries and Public Statements

Hands-On Practical Session: Crisis Communication Simulation

Decision-Making, Problem-Solving, and Recovery

Decision-Making Processes During Crises

  • Decision-Making Models and Techniques
  • Risk-Based Decision Making
  • Balancing Speed and Accuracy in Crisis Decisions

Problem-Solving Techniques

  • Identifying and Analyzing Crisis Problems
  • Developing and Implementing Solutions
  • Monitoring and Adjusting Responses

Crisis Recovery Planning

  • Developing a Recovery Plan
  • Restoring Normal Operations
  • Evaluating Impact and Effectiveness of Responses

Hands-On Practical Session: Crisis Simulation and Recovery Planning

Advanced Crisis Management Topics

  • Emerging Trends and Challenges in Crisis Management
  • Case Studies of Major Crises and Lessons Learned
  • Innovations in Crisis Management Practices

Review of Key Concepts and Techniques & Q&A

Post Test

End of the Course

Assessment Methodology

All certified courses conducted by EdTech will begin with a pre-evaluation to assess participants' initial knowledge and skills, allowing instructors to tailor the course content accordingly. Throughout the course, participants will engage in structured learning activities, with ongoing assessments to monitor progress. The course will conclude with a certification exam designed to evaluate the participants' mastery of the material. Those who pass the exam will be awarded a certification that reflects the course title, indicating they have met the required standards of knowledge and competency.

Training Methodology

Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.

Percentages of the total course hour classification are:

  • ​40% Theoretical lectures, Concepts and approach
  • 20% Motivation to develop individual skill and Techniques
  • 20% Case Studies and Practical Exercises
  • 20% Topic General Discussions and interaction

Course Manual

Participants will be provided with comprehensive presentation material as reference manual. This presentation material is a compilation of core valuable information, references, presentation methods and inspiring reading which will be used as a part of the material guide.

Course Certificate

At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.

Why Edtech ?

  • Industry Experienced; Internationally Qualified Trainers
  • Hands-on Practical Sessions & Assignments
  • Intensive Study materials
  • Flexible Schedules
  • Realistic training methodology
  • High-Quality Training in Affordable Course Fees
  • Achievement Certificate, as approved by the Ministry of Education (Abu Dhabi Center for Technical and Vocational Education Training - ACTVET), HABC, AWS, IAOSHE, SHRM, etc.