This course provides an in-depth exploration of the EFQM 2020 Model, a framework designed to help organizations achieve sustainable excellence. Participants will learn about the key components, concepts, and criteria of the EFQM Model, and how it can be applied to drive performance and continuous improvement. The course covers the fundamental concepts of excellence, practical tools for self-assessment, and strategies for implementing the model within an organization. Through case studies, interactive discussions, and practical exercises, participants will gain the knowledge and skills needed to effectively use the EFQM 2020 Model to enhance organizational performance.
Upon the successful completion of this course, each participant will be able to:
This course is designed for quality managers, organizational leaders, process improvement professionals, and anyone involved in driving excellence within their organization. It is also suitable for consultants, auditors, and professionals seeking to deepen their understanding of the EFQM Model and its application. Whether you are new to the EFQM framework or looking to enhance your existing knowledge, this course offers valuable insights and practical tools for achieving sustainable excellence.
Registration
Welcome & Introduction
Pre-Test
Introduction to the EFQM 2020 Model
Overview of the EFQM 2020 Model
Understanding the EFQM 2020 Model Structure
Fundamental Concepts of Excellence
Interactive Discussion: The Role of Excellence in Modern Organizations
Direction – Purpose, Vision, and Strategy
Defining Purpose, Vision, and Strategy
Organizational Culture and Leadership
Case Study: Successful Implementation of Vision and Strategy in Leading Organizations
Execution – Engaging Stakeholders and Creating Value
Engaging Stakeholders
Creating Sustainable Value
Driving Performance and Transformation
Practical Exercise: Stakeholder Mapping and Value Creation
Results – Measuring Performance and Achieving Excellence
Understanding Stakeholder Perceptions
Strategic and Operational Performance
Case Study: Achieving Outstanding Results through the EFQM Model
Practical Exercise: Developing and Analyzing Performance Metrics
Implementing the EFQM Model and Course Review
Self-Assessment Using the EFQM Model
Implementing the EFQM Model in Your Organization
Recap of key concepts and lessons learned
Post Test
End of the Course
Facilitated by a highly qualified specialist, who has extensive knowledge and experience; this program will be conducted using extensively interactive methods, encouraging participants to share their own experiences and apply the program material to real-life work situations in order to stimulate group discussions and improve the efficiency of the subject coverage.
Percentages of the total course hour classification are:
At the completion of the course, all participants who successfully accomplished the required contact hours will receive an EdTech Training Participation Certificate as a testimony to their commitment to professional development and further education.