CMQ - Certified Manager of Quality: ASQ

Day 1: Organizational Leadership, Strategic Planning & Quality Foundations

• ASQ CMQ/OE Overview & Exam Preparation Strategies
• Understanding the CMQ/OE Body of Knowledge (BoK) structure and exam format.
• Study techniques, time management, and test-taking strategies.
• Organizational Leadership (CMQ/OE Domain I - 16%)
• Leadership philosophies, theories, and styles.
• Roles and responsibilities of leaders and managers in quality.
• Change management and its application in quality initiatives.
• Empowerment, motivation, and ethical conduct.
• Strategic Plan Development and Deployment (CMQ/OE Domain II - 22%)
• Strategic planning models and business environment analysis (SWOT, PESTEL).
• Risk analysis in strategic planning.
• Strategic plan deployment: tactical plans, resource allocation.
• Organizational performance measurement and quality in strategic deployment.
• Quality Philosophies and Methodologies (CMQ/OE Domain IV - 11%)
• Core quality philosophies (Deming, Juran, Crosby, Ishikawa, Feigenbaum, Taguchi).
• Quality Management System (QMS) principles (e.g., ISO 9001 overview).
• Performance excellence models (e.g., Baldrige criteria)
• Workshop: Aligning quality initiatives with organizational strategic goals.

Day 2: Management Elements & Methods, and Project Management in Quality

• Management Elements and Methods (CMQ/OE Domain III - 23%)
• Principles of management and organizational behavior.
• Human Resources (HR) management: talent acquisition, training, performance management (quality aspects).
• Financial Management: Understanding cost of quality (COQ), budgets, financial statements.
• Risk Management: Enterprise risk management and quality-specific risks.
• Knowledge Management: Capturing and sharing organizational knowledge.
• Communication Skills and Abilities: Effective communication in a quality context
• Project Management (Sub-domain of Management Elements and Methods)
• Project Management Basics: Project lifecycle, project charter, stakeholder identification.
• Project Planning & Estimation: WBS, activity definition, scheduling (Gantt, PERT, CPM).
• Measure and Monitor Project Activity: Baselines, progress tracking, earned value management (EVM) for quality projects.
• Project Documentation: Procedures, summaries, quality plans within projects.
• Practical Exercise: Applying project management tools for a quality improvement project.

Day 3: Quality and Process Management Tools & Customer Focus

• Quality and Process Management Tools (CMQ/OE Domain V - 18%)
• Problem-Solving Tools: The 7 Basic Quality Tools (Pareto, Ishikawa, Control Charts, etc.).
• Basic Management & Planning Tools: Affinity Diagrams, Interrelationship Digraphs, Matrix Diagrams.
• Process Improvement Tools: Root cause analysis, FMEA, PDCA, DMAIC.
• Innovation and Creativity Tools: Brainstorming, mind mapping, DFSS.
• Cost of Quality (COQ): Prevention, appraisal, internal, and external failure costs
• Process Management: Process goals, analysis, lean tools (5S, JIT, Kanban), Theory of Constraints (TOC).
• Measurement, Assessment, and Metrics: Statistical analysis, sampling, process capability, MSA.
• Customer-Focused Organizations (CMQ/OE Domain VI - 10%)
• Customer Identification and Segmentation (internal/external).
• Customer Relationship Management (CRM).
• Voice of the Customer (VOC) and customer needs identification.
• Customer satisfaction and loyalty measurement.
• Laboratory Session: Applying quality tools to analyze a process problem and identify customer needs.

Day 4: Supply Chain, Supplier Management & Contracts in Quality

• Supply Chain Management (CMQ/OE Domain VII - 10%)
• Supplier Selection and Approval: Criteria for selecting, approving, and classifying suppliers based on quality.
• Supplier Risk Management: Assessing and managing risks in the supply chain from a quality perspective.
• Supplier Communications: Implementing effective communication methods with suppliers.
• Supplier Performance: Assessing and monitoring supplier performance (quality, delivery, cost).
• Supplier Improvement: Supplier audits, corrective action plans, feedback mechanisms.
• Supplier Certification, Partnerships, and Alliances: Building long-term quality partnerships.
• Supplier Logistics and Material Acceptance: Impact on final product/service quality
• Contracts Management & Quality Integration:
• Quality clauses in contracts and agreements.
• Ensuring supplier adherence to quality requirements through contractual terms.
• Managing non-conformance and disputes with suppliers through contract provisions.
• Auditing supplier processes for contractual quality compliance
• Hands-on Practice: Evaluating supplier performance and discussing contractual quality clauses.

Day 5: Training & Development, Exam Review, and Application Synthesis

• Training and Development (CMQ/OE Domain VIII - 8%)
• Training Needs Analysis and Plans.
• Designing and Delivering Effective Training Materials (adult learning principles).
• Evaluating Training Effectiveness and ROI
• Review of all CMQ/OE Domains
• Comprehensive recap of key concepts, formulas, and methodologies.
• Focused discussion on challenging topics
• ASQ CMQ/OE Exam Strategies & Practice
• Techniques for tackling multiple-choice questions.
• Approaches for constructed-response (essay) questions.
• Full-length mock exam simulation and detailed review.
• Strategies for exam day success.
• Final Assessment: Simulated CMQ/OE exam or a comprehensive case study integrating quality management with project, contract, and procurement scenarios.