Employee Relations: Roles and Responsibilities

Upon the successful completion of this course, each participant will be able to:

• Define employee relations as a function and list its main roles within human resources.
• Manage employee files and records as per local labor laws and regulations.
• Use the right Key Performance Indicators (KPIs) to improve attendance and minimize absenteeism.
• Apply objective means of morale measurement and enhancement to improve employee morale.
• Differentiate between employee whining, complaints and grievances and decide when to treat an issue as a grievance and how to handle it properly.